The authour, Jennifer Radu, has over two decades fof first hand experience working on the front lines of the healthcare field. Then she started her healthcare consulting business that specialized in patient experience and integrating innovative processes, such as Al, with leadership development and training, patient and staff engagement, and operational strategies and workflows all aimed toward improving the atmosphere within a patient-driven practice. Through Jennifers numerous years of research, testing, and analyzing, she has developed a few proven frameworks, processes, and strategies that have significantly improved the way we manage medical practices. Inside she highlights the most valuable techniques and strategies she has come across while outlining a roadmap for medical practice excellence.